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Terms and Conditions

Last Updated: 3rd, August 2025
Last Reviewed: 3rd, August 2025

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Vyper Hosting (“we,” “us” or “our”), Company Number 16063479, 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, England, W1T 6EB.

By using the Site, you acknowledge that you have read, comprehended, and accept to be legally bound by all of these terms and conditions. You are strictly forbidden from using the Site and any other services, and you must stop using them right away if you disagree with all of these terms and conditions.

We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change.

It is your obligation to check these Terms and Conditions from time to time in order to be aware of any updates. Your continued use of the Site after the date on which such revised Terms and Conditions are posted will subject you to and be deemed as your acceptance of the changes in any revised Terms and Conditions.

The information on the site is not meant to be distributed to or used by any person or organisation in any jurisdiction or nation where doing so would be illegal, subject to registration requirements in that jurisdiction or nation, or both.

Therefore, if and to the extent that local laws are applicable, those who choose to access the Site from other locations do so of their own free will and are solely responsible for abiding by local laws.

To use the Site, any user who is considered a minor in the jurisdiction in which they reside (typically under the age of 18) must obtain permission from and be under the direct supervision of their parent or legal guardian. Before using the Site, if you are a minor, you must have your parent or guardian read and accept these Terms and Conditions.

Client Responsibilities

Clients are responsible for providing accurate and up-to-date information during registration and must ensure this information remains current. You are also responsible for maintaining the security of your server environment, including safeguarding passwords and other sensitive data. Additionally, you are accountable for the content hosted on your servers. While we do not actively monitor content, we reserve the right to remove any content that is illegal or violates our policies. Clients must comply with all relevant local, state, national, and international laws.

Prohibited Activities

Clients are prohibited from hosting or transmitting illegal content, including but not limited to pirated software, unauthorized copyrighted materials, and content promoting illegal activities. The use of our services for spam, DDoS attacks, phishing, or any other malicious activities is strictly forbidden. Additionally, any excessive use of CPU, bandwidth, or other resources that negatively affects other clients is not allowed.

Billing and Payment

All services are billed on a monthly, quarterly, or annual basis, unless otherwise agreed upon. Payments are due on or before the date specified on your invoice. If payment is not received by the due date, a late fee of 5% of the outstanding balance will be applied daily. If payment is not received within ten (10) days after service suspension, the service will be terminated, and all data may be permanently deleted.

Non-Payment Consequences

A 5% late fee will be charged daily on any outstanding balance from the due date. If payment is not made within ten (10) days following suspension, the service will be terminated, and any data linked to the service will be irretrievable. To reinstate a terminated service, the Client must pay all outstanding balances, including late fees, and may be required to pay a setup fee to restore the service.

Refund Policy

Given the nature of the services offered, we are unable to provide refunds for Dedicated Servers or Colocation services. Refunds for VPS servers or Game Servers are available only within 48 hours of purchase. After this period, no refunds will be issued. Setup fees and software licenses are non-refundable.

Colocation

Access to the data center is restricted to Clients who have purchased quarter rack and above colocation services. Clients are responsible for the maintenance, setup, and configuration of their own equipment. We are not liable for hardware failures or losses related to the Client’s equipment. Access to the datacenter is by appointment only and must follow our security protocols at all times. We gaurantee the availability of power and network connectivity as specified in the Client’s agreement.

Remote Hands Rates

Our remote hands services are available to assist with tasks such as rebooting servers, troubleshooting hardware issues, and other on-site needs. All requests must be submitted through the designated support channels.

  • Non-Urgent: £40/hr, scheduled for 2+ weeks in advance, billed in 30-minute increments.
  • Emergency: £95/hr, handled within 1 hour, billed in 1-hour increments

Non-Payment Consequences

In the event that Customer fails to make payment of any fees or charges due under this Agreement within ten (10) calendar days of the due date, the following consequences shall apply:

  • Provider shall have a lien on all equipment and materials located within the colocation space to secure payment of all amounts due. If Customer fails to remit full payment within sixty (60) days of default, Provider may, after reasonable notice, sell, dispose of, or otherwise deal with such equipment as permitted by law, applying any proceeds toward the unpaid balance.
  • Customer shall be responsible for all costs of collection, including attorney’s fees, court costs, and expenses incurred by Provider in enforcing its rights under this Agreement.

Suspension and Termination

We reserve the right to suspend services if a Client violates these Terms of Service. While we will provide notice when possible, we are not obligated to do so. Immediate termination may occur if a Client engages in prohibited activities or fails to comply with the Terms of Service.

Acceptable Use Policy

To ensure that your experience is satisfactory and consistent, please review our Acceptable Use Policy

Privacy Policy

We care about the protection of your data and your privacy, please review our Privacy Policy for more details.

Indemnification

The Client agrees to indemnify and hold harmless Vyper Hosting Limited, its affiliates, directors, officers, employees, and contractors (together, the “Indemnified Parties”) from and against any and all claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  • Your use of the services in breach of these Terms
  • Any content or data you transmit, host, store, or otherwise process using the services
  • Your violation of any applicable laws, regulations, or third-party rights (including intellectual property and data protection rights);
  • Any unauthorised access or misuse of the services by you or a third party using your account or infrastructure.

This indemnity shall survive termination of the Terms and shall apply to any claims brought by third parties, including regulatory authorities or service recipients.